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Frequently Asked Questions

It is a tethered helium observation balloon at Aquaventure World beside Atlantis, The Palm. It rises and descends vertically from a fixed base and does not drift like a desert hot-air balloon.

The current official information states that it can rise up to 225 metres. The operating height may be reduced when wind or other safety conditions require it.

The standard flight is currently described as approximately 10 minutes. Allow additional time for ticket redemption, safety procedures, boarding and possible weather waits.

Current regular hours are 10:00 am–8:00 pm Monday to Thursday and 10:00 am–10:00 pm Friday to Sunday. Flights are weather-dependent and hours can change.

It is located at Aquaventure World beside Atlantis, The Palm on Palm Jumeirah. The official ticketing office is in The Avenues at Atlantis.

No. It is a helium observation balloon connected to the ground by a professional tethering system. It ascends and descends from the same fixed location.

Yes. Current terms use child tickets for ages 3–11 and adult tickets from age 12. Infants under 3 may fly free with an adult pass and proof of age.

Yes. Under the current published conditions, guests under 18 must be accompanied by an adult aged 21 or older.

The operator welcomes wheelchair users when the chair has working brakes and asks guests to arrange assistance in advance. Confirm individual requirements before visiting.

No. Wind, visibility, maintenance and other operational conditions can delay, reduce or cancel a flight. Check the official flight status before travelling.

Explorer covers the balloon flight. The current Express option adds priority boarding, lounge access and a complimentary non-alcoholic drink. Confirm the final inclusions on your voucher.

An Exclusive Flight option may be available for private group use. Capacity, price, time and weather conditions require advance confirmation.

Bring your ticket, suitable photo identification, proof of age when required, secure footwear and a charged phone or camera. Avoid loose items that can be affected by wind.

Ticket and time-slot rules depend on the confirmed option. Weather may affect boarding even when a preferred time is shown, so keep the schedule flexible.

Yes, the attractions are in the same Atlantis destination, but admission is separate unless a package explicitly combines them. Leave enough time for weather, walking and entry procedures.

Any questions? Feel Free to Contact us on +971 5275 73085 or info@friendsguidetravels.com

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