Accessible travel arrangements should match the individual and the equipment they use. Before confirming flights, hotels or activities, describe the assistance and access features required and obtain confirmation from each provider.
Flight and airport assistance
Contact the airline or travel agent as early as possible to request the assistance needed at departure, during connections and on arrival. Explain whether you use a personal wheelchair or other mobility equipment and ask about handling arrangements. Dubai Airports asks travellers to share requirements in advance; see its assistance guidance and confirm the details for your itinerary.
Find a suitable hotel room
Ask about the actual room and route through the property: entrance and lift access, doorway clearance, bathroom layout, shower access, bed height and available equipment. Explain the features that are essential and request written confirmation. Also check the meal plan, total charges, cancellation deadline and check-in time for the selected room.
Arrange airport and local transport
Tell a transfer provider the number of passengers, the dimensions and weight of mobility equipment, and whether the traveller can transfer into a vehicle seat. Confirm if a suitable vehicle, ramp or lift and assistance are available for each journey. Ask about luggage capacity, meeting point, price and waiting policy before booking.
Using Dubai Metro
The RTA describes lift access and wheelchair spaces on the Metro. Check the current station status and the complete route from the station to your hotel or attraction, including crossings and walking distances. The airport Metro guide covers terminal connections.
Confirm attraction access individually
Contact the attraction or tour operator about step-free routes, accessible toilets, lifts, seating, assistance and any restrictions that apply to a specific activity. A venue can be accessible in some areas while an individual experience has different requirements. Ask about companion or ticket arrangements where relevant, and allow time for breaks.
Travel checklist
- Get airline and airport assistance arrangements for both directions.
- Confirm the exact hotel room features and accessible route.
- Book an appropriate vehicle and explain equipment and transfer needs.
- Check each venue's access, restrooms and assistance in advance.
- Keep confirmations and provider contact details available offline.
Contact Friends Guide Travel to discuss the features you need and confirm which arrangements can be provided before payment.
Frequently asked questions
How do I request assistance at Dubai airport?
Share your requirements with the airline, tour operator or travel agent as early as possible and confirm support for both arrival and departure.
Are all hotel rooms equally accessible?
Room layouts and features vary. Ask the property to confirm the specific entrance, room, bathroom and equipment features you need.
Can I use Dubai Metro with a wheelchair?
The RTA describes lift access and dedicated wheelchair spaces. Check the current station status and the full onward route for your journey.
What details should I give a transfer provider?
Explain passenger numbers, mobility equipment dimensions and weight, whether a seat transfer is possible, luggage and the assistance needed.